At Magic Journey, we believe that clear information and open communication are essential parts of a safe and memorable journey. Here you’ll find answers to our travelers’ most common questions so you can enjoy every step of your experience with confidence and peace of mind.
Magic Journey is a personalized travel agency based in the United States, specializing in connecting international travelers with the authentic essence of Colombia.
We design safe, responsible, and meaningful experiences from cultural and vacation trips to medical, aesthetic, wellness, and cycling tourism.
We also offer direct accommodations (homes, fincas, and villas verified by our team) and retreats specially designed for older adults who wish to live or spend extended stays in Colombia with comfort and professional guidance.
Every itinerary is customized to each traveler’s interests and pace, ensuring a unique and unforgettable experience.
Magic Journey is headquartered in Boston, Massachusetts (USA), and works directly with local operators in Colombia, building strong partnerships in destinations such as Cartagena, San Andrés, Medellín, the Coffee Region, Cali, Bogotá, and Santa Marta.
Our goal is to gradually expand across Latin America and Europe, bringing the Magic Journey experience to even more inspiring destinations.
Because we offer more than just a trip we create experiences with purpose.
Magic Journey combines the professionalism of an international agency with the local expertise of Colombian guides, hosts, and operators.
Our human, ethical, and personalized approach ensures safety, authenticity, and a genuine connection with the culture, nature, and people of every destination.
Yes, we firmly believe in the power of local partnerships.
We collaborate with certified guides, hotels, fincas, villas, restaurants, transportation providers, and professionals in medical and wellness tourism, ensuring safe, authentic experiences that create a positive impact on local communities.
You can book directly through our online forms or by contacting our team via email or WhatsApp.
Once we know your interests and travel dates, we’ll design a personalized proposal with itineraries, accommodations, and experiences tailored just for you.
Your reservation is confirmed upon receiving the initial deposit, and our team will guide you through every step leading up to your trip.
We accept payments in U.S. dollars (USD) via bank transfer, credit card, or secure international payment platforms.
All prices are confirmed in writing before any transaction is made.
At this time, Magic Journey does not book international flights, since our travelers arrive from different countries and we want you to choose the most convenient airfare option.
However, we are working to integrate flight bookings into our platform in the future, so you’ll be able to plan and manage your entire trip flights and experiences in one seamless place.
Each experience has specific policies depending on the type of service and the local providers involved.
In general, cancellations made 30 days or more in advance may receive partial refunds or travel credits to reschedule the trip.
In cases of force majeure or medical emergencies, we evaluate each situation individually, always seeking a fair solution for both the traveler and our local partners.
Yes, we recommend and assist our travelers in purchasing international travel insurance before starting their journey.
We work with trusted partners that provide medical coverage, trip-cancellation protection, and baggage insurance.
For medical or aesthetic tourism, we ensure that all providers have legal registration, valid licenses, and meet international quality standards.
Most international travelers can enter Colombia without a visa for stays of up to 90 days, depending on their nationality.
However, we recommend checking the current immigration requirements with the nearest Colombian embassy or consulate before traveling.
Our team can also guide you on the essential documents and entry regulations to ensure a smooth arrival in the country.
Colombia is a year-round destination thanks to its tropical climate and diverse geography.
The dry seasons (December to April and June to August) are perfect for outdoor activities, beach trips, and cycling adventures.
During the rainy months (May and October), the country becomes even greener, with its natural landscapes at their most vibrant and breathtaking.
That will depend on your destination and type of trip.
In general, we recommend bringing comfortable clothing, sunscreen, insect repellent, proper walking shoes, and a light jacket.
For cycling or adventure trips, we’ll send you a detailed packing list with specific gear recommendations based on your route.
If you’re traveling for medical tourism or wellness, our team will also guide you on the most appropriate clothing and personal care items for your stay.
Some of our selected accommodations and tours are pet-friendly, especially those located in nature-based destinations or countryside fincas.
However, please note that Colombia requires specific entry and exit documentation for pets, which can vary depending on your country of origin.
We recommend reviewing all health certificates and travel permits carefully before deciding whether to bring your pet.
Our team can provide general guidance on requirements and help you find pet-friendly accommodation options.
Yes. At Magic Journey, your safety is our top priority.
We work exclusively with certified operators, accommodations, and guides, and we carefully select each destination based on trust, accessibility, and reliable local support.
In addition, we provide continuous assistance and guidance before, during, and after your trip, ensuring that your experience in Colombia is not only safe but truly unforgettable.
That depends on your preference. At Magic Journey, you can choose between two travel styles:
Our goal is to offer you freedom and flexibility while always ensuring safety, clear information, and continuous support whenever you need it.
Yes. All accommodations — homes, fincas, villas, apartments, and boutique hotels — are carefully selected and verified by our team.
We work exclusively with trusted owners and partners, ensuring safety, comfort, and authentic experiences without intermediaries.
Yes. We arrange private transfers and ground transportation between destinations with trusted drivers and comfortable vehicles.
We can also assist in organizing domestic flights, boat rides, or special transfers depending on your itinerary.
Everything is planned in advance to ensure a smooth and worry-free travel experience.
Throughout your stay, you’ll have continuous support via WhatsApp and email, as well as direct contact with your destination coordinator.
In case of any unexpected situation, our local team will be available to assist you immediately.
Your safety, well-being, and peace of mind are our top priorities at every stage of your journey.
For your safety and peace of mind, all authorized Magic Journey staff carry an official ID badge with a QR code that confirms their affiliation with our agency.
You can scan the QR code to verify that the person is part of our team or a certified partner.
This ensures that all services transfers, guides, experiences, and accommodations are provided exclusively by verified and trusted professionals.
Our cycling program combines sport, nature, and culture, taking you through iconic regions such as the Coffee Region, Medellín, Valle del Cauca, and Alto del Sifón.
We offer customized routes with full logistical support, accompanying vehicles, expert guides, accommodations, hydration, bicycle transport, and complementary activities such as cultural visits or natural hot springs.
At this time, flights are not included, but we are working to make it possible for our travelers to integrate air transportation into the same experience package in the near future.
At Magic Journey, we partner with certified healthcare professionals, accredited clinics, and wellness centers to provide a comprehensive and safe experience.
We support our travelers through every stage of the process — from medical planning to recovery — offering additional services such as transportation, accommodations, and personalized assistance.
Our commitment is to ensure trust, privacy, and compassionate care, always prioritizing health and well-being above all else.
Yes. We design experiences for digital nomads who want to live, work, and enjoy Colombia all at once.
We offer accommodations with reliable Wi-Fi, quiet work-friendly spaces, and cultural or nature-based activities to help balance the remote lifestyle.
Our destinations combine comfort, connectivity, and authenticity inspiring both productivity and well-being.
Our wellness experiences include personalized retreats focused on relaxation, reconnection, and holistic health.
We collaborate with local partners who offer natural therapies, massages, spa treatments, meditation, and activities such as forest bathing and outdoor yoga.
Each retreat is carefully designed to help travelers find physical and emotional balance in safe, natural, and rejuvenating environments.
Yes. Magic Journey offers personalized retreats for foreign retirees and older adults who wish to live or spend extended periods in Colombia with peace of mind and professional support.
We assist with accommodation search, medical coordination, social activities, and cultural experiences tailored to each person’s pace and preferences.
Our goal is for every traveler to enjoy this new stage of life comfortably, safely, and surrounded by the warmth and hospitality that define Colombia.
For Magic Journey, responsible tourism goes beyond simply traveling it means connecting with respect, empathy, and purpose.
We promote experiences that benefit both travelers and local communities, encouraging sustainable, ethical, and mindful practices.
Each itinerary is designed to minimize environmental impact while maximizing positive impact on the people and places that welcome us.
We work directly with local guides, artisans, entrepreneurs, and families, creating fair employment opportunities and promoting responsible consumption.
We carefully select partners who share our values of hospitality, authenticity, and cultural respect, ensuring that every experience we create leaves a positive legacy in the regions we visit.
We also partner with eco-conscious accommodations and operators committed to environmental preservation and sustainable tourism.
We are a legally registered company that operates under ethical and transparent principles.
We reject all forms of illicit activity, including human trafficking, sexual exploitation, and illegal substance trade.
Our commitment is to provide safe, authentic, and transformative experiences rooted in respect for the law, culture, and human dignity.
You can reach us through our official email 📩 info@magicjourney.co or via WhatsApp and social media, where our team is always available to assist you.
You can also complete our online forms to plan your personalized experience or request support before, during, or after your trip.
Yes. At Magic Journey, we believe in close and continuous support.
Every traveler is assigned a personal advisor who provides guidance from the planning stage all the way through your return.
During the trip, we offer real-time assistance in English and Spanish to help with any questions or unexpected situations that may arise.
Yes. You can find us on Instagram, Facebook, TikTok, and YouTube, where we share inspiring content, updates, and real stories from our travelers.
We also offer direct support via WhatsApp, ensuring fast and secure communication before, during, and after your trip.
If you’re a local guide, hotel, travel agency, or a professional in medical and wellness tourism, we’d love to welcome you into our network of partners.
Visit the “Want to work with us?” section on our website or email us at partnerships@magicjourney.co to explore collaboration opportunities.
Join our Community and learn more about Magic Journey & Colombia.