Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Magic Journey. By accessing, browsing, or using the website www.magicjourney.co (hereinafter, the “Site”), you acknowledge that you have read, understood, and accepted these Terms and Conditions of Use (hereinafter, the “Terms”).

This document governs the use of the Site, as well as the conditions applicable to the services offered by Magic Journey LLC, a company legally incorporated in Boston, Massachusetts (United States), dedicated to the planning, promotion, and management of personalized tourism experiences in Colombia and other destinations.

Use of the Site implies express acceptance of these Terms. If you do not agree with them, you must refrain from using the Site or its contact, registration, or sign-up forms.

Magic Journey reserves the right to modify these Terms at any time. Modifications will be published on this same page with their effective date. Continued use of the Site after such updates will constitute your acceptance of the modifications.

2. Purpose and Scope of Services

Magic Journey LLC is a personalized travel agency based in Boston, Massachusetts (USA), connecting international travelers with authentic, safe, and responsible experiences in Colombia.

Through its website, www.magicjourney.co, Magic Journey offers information, advice, and pre-registration for travel services that include, among others:

• Personalized cultural, nature, and adventure tourism experiences.

• Direct rental of accommodations (farms, apartments, and villas) without intermediaries and with certified local service.

• Cycling tours and sports routes designed with professional guidance.

• Services for digital nomads, including extended stays, logistical support, and cultural experiences.

• Wellness retreats focused on rest, personal reconnection, and transformative experiences in natural and tranquil environments.

• Programs for seniors, aimed at individuals interested in exploring Colombia as a retirement destination, with personalized guidance and extended stay options. • Medical and aesthetic tourism, in collaboration with accredited professionals and centers, adhering to high standards of ethics, legality, and safety.

• Themed packages and group experiences, such as EDC Medellín and Magical Journeys Together, with limited availability and specific dates.

The Site is for informational and promotional purposes and allows users to pre-register or request personalized information about the services offered.

No payments are made directly on the Site; payments are processed solely through verified payment links sent by the Magic Journey team after itinerary confirmation or registration.

Magic Journey acts as a legal and ethical intermediary between travelers and local providers, carefully selected to guarantee safe, authentic, and responsible experiences.

The scope of services may vary depending on availability, destination conditions, and applicable tourism regulations in each country.

3. Website Terms of Use

Access to and use of the website www.magicjourney.co are subject to these Terms and Conditions, as well as the applicable laws of the United States and other jurisdictions where our services operate.

By browsing the Website, the user agrees to use it responsibly, ethically, and in accordance with its intended purpose, refraining from any activities that may affect the integrity of the website, the published information, or the rights of third parties.

🔸 Permitted Use

The user may:

• View information about destinations, experiences, accommodations, and tourism services.

• Complete registration or contact forms to request information or pre-register for Magic Journey programs.

• Share website content on social media solely for informational or promotional purposes, provided that Magic Journey is credited as the original source.

🔸 Prohibited Uses

Users may not:

• Use the site or its content for illegal, fraudulent, or immoral purposes.

• Copy, modify, distribute, sell, or reuse text, images, logos, videos, or any content without the express authorization of Magic Journey LLC.

• Introduce viruses, malware, or any code that affects the security or operation of the site.

• Use the Magic Journey trademark or its variations (including Magical Journeys Together, EDC, etc.) without written consent.

• Register false or third-party data without authorization.

🔸 Intellectual Property

All content available on this site, including logos, text, photographs, videos, icons, designs, and graphic materials, is the exclusive property of Magic Journey LLC or its authorized partners and is protected by international copyright, intellectual property, and trademark laws.

Unauthorized use, reproduction in whole or in part, or modification of the site’s content is strictly prohibited. Any violation may result in legal action in accordance with applicable regulations.

🔸 Availability and Operation

Magic Journey strives to keep the site available and up-to-date. However, it does not guarantee the absence of temporary interruptions, technical errors, or access failures due to external causes or maintenance.

The company reserves the right to temporarily or permanently suspend the site, in whole or in part, for technical, legal, or service improvement reasons.

4. Booking, Payment, and Cancellation Conditions

Bookings and Pre-registrations

Users can register or pre-register using the forms available on the website for the various Magic Journey programs and experiences. Once the information is received, the Magic Journey team will contact the traveler to confirm their interest, coordinate itinerary details, and define the selected services.

The booking is considered confirmed only when the user receives official communication from Magic Journey with the agreed-upon itinerary and a verified payment link. Submitting a pre-registration form does not guarantee availability or constitute a contractual obligation until both parties confirm the booking in writing.

Payments

Payments for travel services will be made exclusively through official payment links sent by the Magic Journey team, via secure and internationally certified platforms.

• All prices are expressed in US dollars (USD).

• Payments can be made by credit card, debit card, or international bank transfer, depending on the option provided in the link.

• Magic Journey does not store or directly process customer financial information.

Once payment is received, the final booking confirmation will be sent to the email address registered by the traveler.

Changes and Cancellations

Requests for changes or cancellations must be made in writing via the official email: info@magicjourney.co
Each program or experience may have specific cancellation or refund policies depending on its nature (e.g., group packages, cycling tours, retreats, or medical tourism). These conditions will be clearly explained during the booking process.

In general terms:

• If the cancellation is requested more than 30 days in advance, a partial refund may be applied based on administrative costs and confirmed reservations with third parties.

• If the cancellation is made less than 30 days in advance, no refund will be issued except in cases of force majeure, duly justified.

• In case of rescheduling due to external causes (weather conditions, emergencies, partner availability), Magic Journey will offer equivalent alternatives or the option of credit for future use.

Cancellations Covered by Travel Insurance

If the traveler has purchased travel insurance with cancellation coverage, they must contact their insurer directly to process the corresponding refund according to the policy terms.

Magic Journey will provide the necessary supporting documentation (invoices, booking confirmations, communications with suppliers) to facilitate this process, but will not be responsible for the approval, rejection, or amount of the refund granted by the insurer.

All travelers are advised to purchase international travel insurance that covers medical emergencies, trip cancellations, or interruptions, especially for long-term programs, medical tourism, or cycling tourism activities.

Responsibility for Bookings

Magic Journey acts as an intermediary between the traveler and local service providers (hotels, guides, transportation companies, medical operators, etc.).

Although we carefully select each partner, we are not responsible for delays, modifications, or non-compliance directly attributable to the suppliers or for circumstances beyond our control, such as weather conditions, government closures, or unforeseen logistical issues.

5. Liability, Exemptions, and Legal Limitations

Scope of Liability

Magic Journey LLC, registered in Boston, Massachusetts (USA), acts as an intermediary between travelers and local service providers in Colombia and other countries, including hotels, transportation companies, guides, clinics, wellness providers, and others. Therefore, Magic Journey does not assume direct responsibility for delays, cancellations, accidents, losses, personal injury, or property damage caused by third parties or by force majeure.

The company is committed to carefully selecting its partners and suppliers, ensuring high standards of ethics, legality, and safety, but does not guarantee the final result of the services provided by these third parties.

Exemptions

Magic Journey will not be liable for:

• Unforeseen circumstances or events beyond its control, such as natural disasters, strikes, social unrest, government decisions, road or airport closures.

• Injuries, losses, or damages resulting from negligence, carelessness, or non-compliance by local suppliers or the travelers themselves.

• Changes to itineraries, schedules, or prices due to external factors.

• Incomplete, expired, or incorrect documentation provided by the traveler (passport, visa, health certificates, insurance, etc.).

• Additional expenses incurred due to personal decisions, medical emergencies, voluntary changes to dates, or accommodation and transportation preferences.

Traveler Responsibilities

The traveler is responsible for:

• Ensuring their travel documents are up-to-date and meet the immigration and health requirements of the destination country.

• Having valid travel insurance that covers medical emergencies, accidents, cancellations, or lost luggage.

• Following the safety, health, and cultural behavior recommendations provided by Magic Journey and its local partners.

• Maintaining respectful conduct toward local communities, the environment, and the laws of the country being visited.

Legal Limitations

Under no circumstances will Magic Journey, its directors, or collaborators be liable for any indirect, incidental, or consequential damages arising from the use of the services or the website. Any legal claim must be filed with the competent authorities in the State of Massachusetts (USA), in accordance with applicable law.

Ethical and Safety Commitment

Magic Journey promotes responsible, safe, and ethical tourism, rejecting all forms of illegal activity, including sexual exploitation, the consumption or trafficking of illicit substances, and human trafficking. The company reserves the right to cancel any service or collaboration if it detects behavior that violates human rights, local laws, or the principles of sustainable tourism.

6. Privacy and Personal Data Protection Policy

Commitment to Privacy
At Magic Journey LLC, headquartered in Boston, Massachusetts (USA), we deeply value the trust of our travelers, partners, and website visitors.

Therefore, we guarantee that all personal information provided will be treated with confidentiality, security, and transparency, in accordance with international data protection laws.

Data We Collect

Magic Journey may collect the following types of information:

• Contact information (name, email address, phone number, country of residence).

• Travel preferences, estimated dates, type of accommodation, or experience of interest.

• Information relevant to trip planning (e.g., allergies, dietary restrictions, or special needs) is only collected if the user voluntarily chooses to share it.

• Technical information about website navigation (such as IP address, browser, cookies, visit time) is used solely for statistical purposes and to improve the service.

Purpose of Data Processing

Personal data is used exclusively for:

1. Processing information requests, forms, and pre-registrations.

2. Planning and coordinating contracted tourism services.

3. Maintaining direct communication with travelers and partners.

4. Sending updates, promotions, or relevant information, with the option to unsubscribe at any time.

5. Complying with applicable legal, accounting, or tax obligations.

Magic Journey does not share or sell personal information with third parties unrelated to the provision of its services.

Security and Storage

All collected information is stored in systems protected with technical and administrative security measures. Magic Journey limits access to personal data only to authorized personnel and suppliers who require such information for the proper provision of contracted services (e.g., hotels or transportation providers).

In the event of incidents or security breaches, Magic Journey will notify the affected user and take the necessary measures to protect the information.

Data Subject Rights

In accordance with applicable data protection laws (Massachusetts Data Privacy Law, GDPR, and Law 1581 of 2012 – Colombia), users have the right to:

• Access, update, or correct their personal information.

• Request the deletion of their data when there is no legal obligation to retain it.

• Revoke their consent at any time.

To exercise these rights, users can contact us via email at:
info@magicjourney.co

International Data Transfer

Due to the international nature of the services, personal information may be transferred between the United States and Colombia.

Magic Journey guarantees that any data transfer will be carried out under confidentiality agreements and with providers that comply with international data protection standards.

Retention and Updates
Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected or while a contractual or commercial relationship exists with the user.

Once this period has ended, the data will be securely deleted.

Modifications

Magic Journey reserves the right to modify this Privacy Policy at any time to adapt it to new regulations or internal improvements. Any changes will be published on the website with the corresponding update date.

7. Validity, Contact, and User Acceptance

These Terms and Conditions are effective from the date of their publication and will remain in effect as long as the website www.magicjourney.co and the services of Magic Journey LLC are active. Continued use of the site implies full and voluntary acceptance of the conditions described herein.

Updates

Magic Journey may update or modify these terms at any time to adapt them to legal, technological, or operational changes. Updated versions will be published on the site with the corresponding revision date.

Official Contact

For inquiries, requests, or complaints related to these Terms and Conditions, users may contact us through the following official channels:
• 📧 info@magicjourney.co
• 📞 +1 (781) 999-2714 (calls or WhatsApp)

At Magic Journey, we believe that every journey has the power to transform.

That’s why, beyond the destinations themselves, we work with responsibility, respect, and passion to offer authentic, safe, and purposeful experiences.

By trusting us, travelers join a community that values ​​culture, nature, and human connection as the true essence of tourism.

1. Introduction and Acceptance of Terms

Welcome to Magic Journey. By accessing, browsing, or using the website www.magicjourney.co (hereinafter, the “Site”), you acknowledge that you have read, understood, and accepted these Terms and Conditions of Use (hereinafter, the “Terms”).

This document governs the use of the Site, as well as the conditions applicable to the services offered by Magic Journey LLC, a company legally incorporated in Boston, Massachusetts (United States), dedicated to the planning, promotion, and management of personalized tourism experiences in Colombia and other destinations.

Use of the Site implies express acceptance of these Terms. If you do not agree with these terms, you must refrain from using the Site or its contact, registration, or sign-up forms.

Magic Journey reserves the right to modify these Terms at any time. Modifications will be published on this same page with their effective date. Continued use of the Site after such updates will constitute your acceptance of the modifications.

2. Purpose and Scope of Services

Magic Journey LLC is a personalized travel agency based in Boston, Massachusetts (USA), that connects international travelers with authentic, safe, and responsible experiences in Colombia.

Through its website www.magicjourney.co, Magic Journey offers information, advice, and pre-registration for travel services that include, among others:

• Personalized cultural, nature, and adventure tourism experiences.

• Direct rental of accommodations (farms, apartments, and villas) without intermediaries and with certified local service.

• Cycling tours and sports routes designed with professional guidance.

• Services for digital nomads, including extended stays, logistical support, and cultural experiences.

• Wellness retreats focused on rest, personal reconnection, and transformative experiences in tranquil, natural settings.

• Programs for seniors, designed for individuals interested in exploring Colombia as a retirement destination, with personalized guidance and extended stay options.

• Medical and aesthetic tourism, in collaboration with accredited professionals and centers, adhering to high standards of ethics, legality, and safety.

• Themed packages and group experiences, such as EDC Medellín and Magical Journeys Together, with limited availability and specific dates.

The Site is for informational and promotional purposes and allows users to pre-register or request personalized information about the services offered.

No payments are made directly on the Site; payments are processed exclusively through verified payment links sent by the Magic Journey team after itinerary confirmation or registration.

Magic Journey acts as a legal and ethical intermediary between travelers and carefully selected local providers to ensure safe, authentic, and responsible experiences.

The scope of services may vary depending on availability, destination conditions, and applicable tourism regulations in each country.

3. Website Terms of Use

Access to and use of the website www.magicjourney.co are subject to these Terms and Conditions, as well as the applicable laws of the United States and other jurisdictions where our services operate.

By browsing the Website, the user agrees to use it responsibly, ethically, and in accordance with its intended purpose, refraining from any activities that may affect the integrity of the website, the published information, or the rights of third parties.

🔸 Permitted Use

The user may:

• View information about destinations, experiences, accommodations, and tourism services.

• Complete registration or contact forms to request information or pre-register for Magic Journey programs.

• Share website content on social media solely for informational or promotional purposes, provided that Magic Journey is credited as the original source.

🔸 Prohibited Uses

Users may not:

• Use the site or its content for illegal, fraudulent, or immoral purposes.

• Copy, modify, distribute, sell, or reuse text, images, logos, videos, or any content without the express authorization of Magic Journey LLC.

• Introduce viruses, malware, or any code that affects the security or operation of the site.

• Use the Magic Journey trademark or its variations (including Magical Journeys Together, EDC, etc.) without written consent.

• Register false or third-party data without authorization.

🔸 Intellectual Property

All content available on this site, including logos, text, photographs, videos, icons, designs, and graphic materials, is the exclusive property of Magic Journey LLC or its authorized partners and is protected by international copyright, intellectual property, and trademark laws.

Unauthorized use, reproduction in whole or in part, or modification of the site’s content is strictly prohibited. Any violation may result in legal action in accordance with applicable regulations.

🔸 Availability and Operation

Magic Journey strives to keep the site available and up-to-date. However, it does not guarantee the absence of temporary interruptions, technical errors, or access failures due to external causes or maintenance.

The company reserves the right to temporarily or permanently suspend the site, in whole or in part, for technical, legal, or service improvement reasons.

4. Booking, Payment, and Cancellation Conditions

Bookings and Pre-registrations

Users can register or pre-register using the forms available on the website for the various Magic Journey programs and experiences. Once the information is received, the Magic Journey team will contact the traveler to confirm their interest, coordinate itinerary details, and define the selected services.

The booking is considered confirmed only when the user receives official communication from Magic Journey with the agreed-upon itinerary and a verified payment link. Submitting a pre-registration form does not guarantee availability or constitute a contractual obligation until both parties confirm the booking in writing.

Payments

Payments for travel services will be made exclusively through official payment links sent by the Magic Journey team, via secure and internationally certified platforms.

• All prices are expressed in US dollars (USD).

• Payments can be made by credit card, debit card, or international bank transfer, depending on the option provided in the link.

• Magic Journey does not store or directly process customer financial information.

Once payment is received, the final booking confirmation will be sent to the email address registered by the traveler.

Changes and Cancellations

Requests for changes or cancellations must be made in writing via the official email: info@magicjourney.co
Each program or experience may have specific cancellation or refund policies depending on its nature (e.g., group packages, cycling tours, retreats, or medical tourism). These conditions will be clearly explained during the booking process.

In general terms:

• If the cancellation is requested more than 30 days in advance, a partial refund may be applied based on administrative costs and confirmed reservations with third parties.

• If the cancellation is made less than 30 days in advance, no refund will be issued except in cases of force majeure, duly justified.

• In case of rescheduling due to external causes (weather conditions, emergencies, partner availability), Magic Journey will offer equivalent alternatives or the option of credit for future use.

Cancellations Covered by Travel Insurance

If the traveler has purchased travel insurance with cancellation coverage, they must contact their insurer directly to process the corresponding refund according to the policy terms.

Magic Journey will provide the necessary supporting documentation (invoices, booking confirmations, communications with suppliers) to facilitate this process, but will not be responsible for the approval, rejection, or amount of the refund granted by the insurer.

All travelers are advised to purchase international travel insurance that covers medical emergencies, trip cancellations, or interruptions, especially for long-term programs, medical tourism, or cycling tourism activities.

Responsibility for Bookings

Magic Journey acts as an intermediary between the traveler and local service providers (hotels, guides, transportation companies, medical operators, etc.).

Although we carefully select each partner, we are not responsible for delays, modifications, or non-compliance directly attributable to the suppliers or for circumstances beyond our control, such as weather conditions, government closures, or unforeseen logistical issues.

5. Liability, Exemptions, and Legal Limitations

Scope of Liability

Magic Journey LLC, registered in Boston, Massachusetts (USA), acts as an intermediary between travelers and local service providers in Colombia and other countries, including hotels, transportation companies, guides, clinics, wellness providers, and others. Therefore, Magic Journey does not assume direct responsibility for delays, cancellations, accidents, losses, personal injury, or property damage caused by third parties or by force majeure.

The company is committed to carefully selecting its partners and suppliers, ensuring high standards of ethics, legality, and safety, but does not guarantee the final result of the services provided by these third parties.

Exemptions

Magic Journey will not be liable for:

• Unforeseen circumstances or events beyond its control, such as natural disasters, strikes, social unrest, government decisions, road or airport closures.

• Injuries, losses, or damages resulting from negligence, carelessness, or non-compliance by local suppliers or the travelers themselves.

• Changes to itineraries, schedules, or prices due to external factors.

• Incomplete, expired, or incorrect documentation provided by the traveler (passport, visa, health certificates, insurance, etc.).

• Additional expenses incurred due to personal decisions, medical emergencies, voluntary changes to dates, or accommodation and transportation preferences.

Traveler Responsibilities

The traveler is responsible for:

• Ensuring their travel documents are up-to-date and meet the immigration and health requirements of the destination country.

• Having valid travel insurance that covers medical emergencies, accidents, cancellations, or lost luggage.

• Following the safety, health, and cultural behavior recommendations provided by Magic Journey and its local partners.

• Maintaining respectful conduct toward local communities, the environment, and the laws of the country being visited.

Legal Limitations

Under no circumstances will Magic Journey, its directors, or collaborators be liable for indirect, incidental, or consequential damages arising from the use of the services or the website. Any legal claim must be filed with the competent authorities in the State of Massachusetts (USA), in accordance with applicable laws.

Ethical and Safety Commitment

Magic Journey promotes responsible, safe, and ethical tourism, rejecting all forms of illegal activity, including sexual exploitation, the consumption or trafficking of illicit substances, and human trafficking. The company reserves the right to cancel any service or collaboration if it detects behavior that violates human rights, local laws, or the principles of sustainable tourism.

6. Privacy and Personal Data Protection Policy

Commitment to Privacy
At Magic Journey LLC, headquartered in Boston, Massachusetts (USA), we deeply value the trust of our travelers, partners, and website visitors.

Therefore, we guarantee that all personal information provided will be treated with confidentiality, security, and transparency, in accordance with international data protection laws.

Data We Collect

Magic Journey may collect the following types of information:

• Contact information (name, email address, phone number, country of residence).

• Travel preferences, estimated dates, type of accommodation, or experience of interest.

• Information relevant to trip planning (e.g., allergies, dietary restrictions, or special needs), only if the user chooses to share it voluntarily.

• Technical information about website navigation (such as IP address, browser, cookies, visit time), used solely for statistical purposes and to improve our service.

Purpose of Processing

Personal data is used exclusively for:

1. Processing information requests, forms, and pre-registrations.

2. Planning and coordinating contracted tourism services.

3. Maintaining direct communication with travelers and partners.

4. To send updates, promotions, or relevant information, always with the option to unsubscribe at any time.

5. To comply with applicable legal, accounting, or tax obligations.

Magic Journey does not share or sell personal information with third parties unrelated to the provision of its services.

Security and Storage

All collected information is stored in systems protected with technical and administrative security measures. Magic Journey limits access to personal data only to authorized personnel and suppliers who require such information for the proper provision of the contracted services (for example, hotels or transportation providers).

In the event of incidents or security breaches, Magic Journey will notify the affected user and take the necessary measures to protect the information.

Data Subject Rights

In accordance with applicable data protection laws (Massachusetts Data Privacy Act, GDPR, and Law 1581 of 2012 – Colombia), users have the right to:

• Access, update, or correct their personal information.

• Request the deletion of your data when there is no legal obligation to retain it.

• Revoke your consent at any time.

To exercise these rights, you can contact us via email:
info@magicjourney.co

International Data Transfer

Due to the international nature of the services, personal information may be transferred between the United States and Colombia.

Magic Journey guarantees that any data transfer will be carried out under confidentiality agreements and with providers that comply with international data protection standards.

Retention and Updating
Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected or while a contractual or commercial relationship exists with the user.

Once this period has ended, the data will be securely deleted.

Modifications

Magic Journey reserves the right to modify this Privacy Policy at any time to adapt it to new regulations or internal improvements. Any changes will be published on the website with the corresponding update date.

7. Validity, Contact, and User Acceptance

These Terms and Conditions are effective from the date of their publication and will remain in effect as long as the website www.magicjourney.co and the services of Magic Journey LLC are active. Continued use of this site implies full and voluntary acceptance of the terms and conditions described herein.

Updates

Magic Journey may update or modify these terms at any time to adapt them to legal, technological, or operational changes. Updated versions will be published on the site with the corresponding revision date.

Official Contact

For inquiries, requests, or complaints related to these Terms and Conditions, users can contact us through the following official channels:
• 📧 info@magicjourney.co
• 📞 +1 (781) 999-2714 (calls or WhatsApp)

At Magic Journey, we believe that every journey has the power to transform.

That’s why, beyond the destinations, we work with responsibility, respect, and passion to offer authentic, safe, and purposeful experiences.

By trusting us, travelers join a community that values ​​culture, nature, and human connection as the true essence of tourism.